Beverages and their packaging are produced, recycled and processed worldwide with Krones Group technologies. Around the globe we are continually working on making our customers’ production even more sustainable and efficient – and to do so we are currently searching for people with the most varied backgrounds and knowledge.

Would you like to help shape the beverage industry with the global market leader? Then join our team!

​​​​Overview: 

We are looking for a dedicated and detail-oriented individual to join our regional Asia Pacific a Digital Service Center (DSC) Product Specialist for Krones.digital products. This position is crucial for maintaining and expanding our customer relationships, as well as ensuring contract fulfillment and renewal. The DSC Product Specialist will work closely with various departments to ensure high customer satisfaction and an increasing retention rate in Asia Pacific.

Tasks & responsibilities:

• Possess and continuously develop knowledge about digital products, the organization, and business processes
• Support the Regional Organization (i.e., Sales) with the above-mentioned Knowledge
• Provide operational support to the Regional IOS Coordinator in all DSC-related activities
• Establish and maintain a strong network in the global and regional organization
• Maintain a comprehensive overview of regional customer activities, including existing contracts, current quotations, and support cases
• Identify business opportunities and enable Sales to create leads
• Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics
• Funnel feedback and requirements for digital products from customers to digital Product Management
• Act as a key user for technical systems (i.e., P.O.S., Subscription Management Process)