LCS Coordinator (Spares & Service)

  • Nairobi, Kenya
  • 2022-0489
  • Full-time

KRONES - world market leader within the food and beverage machinery industry-designs, develops, manufactures and installs both machines and complete filling and packaging lines in a multinational environment, it’s main customers being ,multinational breweries and beverage producers, food, chemical, pharmaceutical and cosmetic industries. We are looking for candidates who want to make a difference and who wish to be part of our dynamic organization

Your Tasks

Key Responsibilities

  • Coordinate all enquiries, quotations and orders for Spares & Service products
  • Clarification of all queries before orders are placed
  • Follow-up on status of each order with the supply chain department and keep the customer informed on the status
  • Use the escalation procedure to prevent order delays by being pro-active
  • Keep internal role players informed on status of key orders timeously
  • Process invoicing and shipping documentation accurately and timeously.
  • Work closely with the finance department to clear any queries and/or  discrepancies.
  • Follow-up with customers on OPEN quotations to ascertain status of a potential order.
  • General administration/filing
  • Attends to queries on invoicing/billing from finance department and auditors
  • Receive returns from technicians

Your Profile

Qualifications and experience required

  • Degree/Diploma in Business Management or Business Administration
  • Minimum 2 years experience in a similar role

Personal competencies 

  • Self-motivated, independent, solution orientated, deadline driven individual with good time management skills 
  • Good communication skills ( written and verbal) 
  • Excellent sales & negotiation skills
  • Attention to detail
  • Ability to work under pressure
  • Strong business administration skills
  • Client focused 

Specific Job Skills

  • Pricing knowledge
  • Customer relations

Computer Skills 

  • MS Office 
  • SAP

Your application

Should you meet the above mentioned requirements, please send us your CV and application letter by 30th April 2022