After Sales Service – Project Management

  • Nairobi, Kenya
  • 2022-0570
  • Full-time

Your Tasks

  • Form an integral part of the Krones East Africa team in promoting technical field sales of LCS products (spare part kits, rebuild/exchange programs, KIC, retrofits, SIPS, LDS, Audit/overhauls and SLA’s) to all customers as well as making sure that LCS targets are achieved.
  • Promote LCS sales proactively by advising customers on LCS products and constantly following up with them
  • Support the LCS coordinators with creating opportunities and maintaining the CRM system.
  • Liaise with clients regarding LCS products, enquiries, provide solutions of items specified
  • Proactively follow up on quotations and clarify with customer all technical and commercial aspects in detail
  • Handling and execution of all LCS Projects such as but not limited to audits, retrofits and overhauls
  • Be involved with special projects through assisting in the coordination of internal and external communication with the client
  • Travel to specific client locations and perform product presentations, provide technical expertise, advice solutions regarding LCS products
  • Attend customer meetings and relevant project meetings
  • Initiate received orders and build the client relationship by keeping them informed of the status of their orders and ensure deadlines are met
  • Support and advise customers in all their needs and issues and offer solutions as well as follow up and monitor them to successful completion
  • Facilitate communication between internal departments and the customers, monitor and follow up on all client concerns relating to LCS products as well as closing-out of orders by ensuring customer satisfaction.

 

Your Profile

Knowledge and experience

  • Knowledge in project management principles and techniques
  • Technical Experience 
  • Strong verbal and written skills
  • Knowledge of Krones technology and its range of equipment or similar industry

Qualifications and education required

  • Diploma/University Degree in Engineering
  • 4-7 years experience working in a bottling and packing industry
  • Experienced in technical sales and project management
  • Good understanding of pricing calculation

Personal competencies 

  • Self-motivated, independent, solution orientated, a deadline-driven individual with solid time management skills
  • Strong analytical ability, attention to detail and strategic thinker
  • Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
  • Build mutually beneficial relationships internally and externally

Computer Skills 

  • MS Office – Word, Excel, PowerPoint, Project
  • SAP (preference)

Management Ability

  • Perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
  • Ability to work in a high volume and intense working environment 
  • Solution orientated and results-driven
  • Professional liaison with all levels of management and technical clients, both internally and externally
  • Client-focused
  • Administration skills
  • Strong leadership and mentoring skills to colleagues and clients

Other

  • Able to travel both domestic and foreign
  • Possess a valid passport and driving licenses

Your application

Should you meet the above mentioned requirements, please send us your application on or before 20th May 2022