KZA_Service Manager - Development

  • Randburg, South Afrika
  • 2024-1481
  • Full-time

Your Tasks

  • Development of training and development plans for service technicians and trainers with clear budget requirements and timelines
  • Business strategy for Academy with Capex requirements and return on investments
  • Preparation of technicians/trainers together with Dispatcher before they attend an intervention.
  • Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
  • Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
  • Issue, audit and record all tools required by the technicians
  • Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
  • Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
  • Personal Time Off (leave) management
  • Attend to Standby Support as per the Standby Procedure.
  • Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Krones Stakeholders.
  • Active involvement in the hiring of all new staff within their team.
  • Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.
  • Proactive participation in personal development along with direct line manager

Your Profile

Experience & Qualification Requirements:

  • National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
  • Team management experience for a minimum of 5 years with a team of 10 or more people
  • Technical knowledge of machinery within the packaging or beverage industry
  • SAP experience
  • MS Office
  • Strong communication and relationship management skills

Advantageous

  • 12 years technical experience in the Packaging or Beverage industry
  • Working knowledge of the Krones portfolio
  • Proven track record of personnel development, and exposure to Apprenticeship Programs
  • Interpersonal and negotiation skills
  • Customer orientated and able to drive and adapt to change
  • Sense of urgency and analytical problem-solving skills (root cause analysis)
  • Basic Project Management experience
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