Krones UK is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide. The Group is a global employer of more than 18,500 employees. In Krones UK today there are about 135 employees who handle Krones’ activities. The Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations.

We have an exciting opportunity for a LCS Sales Support Engineer, based at our Head Office in Bolton. This position will play a key part in supporting us to deliver an exceptional service to our customers, who are at the heart of everything we do. A primary focus of the role is to create and process retrofit enquiries, taking a key role in technical clarification of complex projects. We are looking for a dynamic and motivated individual to fill this critical role and continue to build on our achievements.

The successful applicant will need to be highly organised, possess outstanding communication skills and have a strong technical background.

• Create and process both simple and complex enquiries, quotations and orders in the current Krones systems
• Clarify complex technical, commercial and schedule-related customer requirements in quotations and orders
• Support the LCS team with technical clarification of new enquiries
• Create and manage opportunities in our current CRM system
• Convert quotations and order confirmations according to location, currency and sales policy
• Proactively monitor the internal deadlines of the retrofit divisions for quotation processing and order clarification
• Communicate with customers and Krones AG specialists to clarify technical details and ensure an accurate offer to the customer, arranging meetings/calls where necessary
• Coordinate and track project milestones for LCS Sales, including quotation follow-up
• Check and authorise LCS inbound invoices from Krones AG and 3rd party suppliers
• Ensure the OneNote filing system is kept up to date
• Arrange shipments for UK and ROI orders using the preferred transport provider, based on the required service and shipping point
• Monitor reports to ensure timely order processing, shipment and invoicing of LCS orders
• Take ownership and manage allocated customer accounts
• Cooperate closely with LCS Project Management and LCS Regional Sales Managers
• Assist with resolution of customer complaints related to LCS Sales 
• Engage in regular customer site visits when required
• Maintain Standard Operating Procedures for relevant LCS Sales tasks