KZA_Temp Customer Order Tracking Clerk

  • Johannesburg, South Africa
  • 2025-0177
  • Full-time

Krones Southern African is in Lanseria Johannesburg and is a subsidiary of Krones AG in Neutraubling Germany, a major German company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.

We provide extensive after-sales and service support for the Southern African region and our goal is to ensure that our customers attain maximum productivity, based on the excellence of our products, support operations and customer service. Krones Southern Africa also provides local engineering services for the beer and beverage industry within the Sub- Saharan African region.

Job Purpose:

The Customer Order Tracking Clerk is responsible for providing the best possible experience to internal customer who interacts with the Procurement Department. The Customer order tracking Clerk will bridge the gap between what internal customers need and what is being delivered — helping us to not only meet but also exceed customer expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

Your Tasks

  • Conduct professional relationships with both internal and external suppliers/customers.
  • Ensure timeous and effective communication to all internal and external parties on blocks and updates to delivery times,
  • Following up with internal and external stakeholders and partners to track and ensure delivery times are met,
  • Proactive problem-solving, effectively handle and solve escalated/emergency situations,
  • Shutdown tracking, daily order tracking and supplier expediting,
  • Stay abreast of import/incoming logistics of all purchases till delivery to warehouse or address as required,
  • Resolve queries, and requirements in line with Krones business demands and processes meeting deadlines,
  • Follow up with buyers to ensure SAP systems dates are up to date for respective customer engagements, updating spreadsheets, tracking sheets and/or reports,
  • Ensure key department SLAs are monitored, maintained and breaches are communicated,
  • Represent the Purchasing Department & KSA as a whole in various internal and/or external meetings providing comprehensive feedback to the team/s,
  • Provide and assist with reporting on a monthly, weekly and/or daily basis when requested to do so meeting deadlines,
  • Perform daily office administrative duties,
  • Identify and communicate opportunities to improve departmental workflows

Your Profile

 

  • Diploma/Degree in Purchasing, Logistics and/or Supply Chain Management or related qualification
  • 3 years’ work experience with customer service exposure in the supply chain
  • SAP experience – 2 – 3 years
  • Good understanding of order process and cycle
  • Automotive aftersales and/or manufacturing background would be advantageous

 

  • Good knowledge of MS Office and its various applications (Excel, Word, MS Teams etc)
  • Strong administrative skills and well organised
  • Strong problem-solving skills
  • Bias for action, self-starter
  • Ability to work under pressure
  • Strong communication and presentation skills
  • Customer focus
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