Krones Iberica is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide.The Group is a global employer of more than 20.000 employees. In Krones Iberica today there are about 90 employees who handle Krones’ activities in Spain. Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations.

​​​​​​The Service Dispatcher position is located within the Service Team of Krones Ibérica and reports to the local Head of Service position. The target of the Service Dispatcher position is to allocate the local Krones technicians/engineers to customer projects and construction sites across Spain (sometimes even to other countries), based on their qualifications and specialization and based on the technical requirements of the projects concerned. Other duties of the position include maintaining data in relevant systems (SAP etc.), reviewing travel reports and supporting the issuance of service invoices to the customers.

The main tasks and responsibilities of the position are:

• Assembly planning of service technicians in the Service ‘Dispatching Table’
• Processing and controlling SAP workflows for service orders
• Cooperation, coordination and optimization of assignment planning, together with the customer
• Resolving incidents (travel, organization etc.)
• Reviewing the travel reports of service technicians and external service Providers
• Engaging in the invoicing process for service activities