KMEA - DSC Product Specialist

  • Dubai, United Arab Emirates, Nairobi, Kenya
  • 2025-0868
  • Full-time

We are looking for a dedicated and detail-oriented individual to join our regional branch as a Digital Service Center (DSC) Product Specialist for Krones.digital products. This position is crucial for maintaining and expanding our customer relationships, as well as ensuring contract fulfilment and renewal. The DSC Product Specialist will work closely with various departments to ensure high customer satisfaction and an increasing retention rate.

Your Tasks

Job Responsibilities include but not limited to:

1. Smart Commissioning

  • Ensure the successful delivery and effective use of S2A AdvA by the project team during project commissioning.
  • Collaborate and coordinate with Syskon PM, PMS, and SM teams.
  • Train the project team on navigating and utilizing the AdvA tool while supporting its demonstration to customers.
  • Conduct data validation and collect feedback to drive continuous improvement.

2. Subscription Management:

  • Monitor customer accounts and their contracts.
  • Have a thorough understanding of contract contents and ensure regular fulfilment of contract obligations.
  • Manage contract renewals and carefully terminate contractual relationships, when necessary, in cooperation with Sales.
  • Maintain a comprehensive overview of regional customer activities, including existing contracts, current quotations, and support cases.

3. Customer Engagement:

  • Engage with customers regularly to understand their system usage and needs, in coordination with PMs and sales.
  • Identify customers’ needs and demonstrate how digital tools effectively address those needs.
  • Develop SFG use cases tailored to customer requirements by selecting and mapping relevant datapoints
  • Provide support and assistance as needed.
  • Establish and maintain a strong network in the global and regional organization.
  • Identify potential up-selling opportunities through customer interaction and effectively communicate these opportunities within the sales organization.
  • Identify business opportunities and enable Sales to create leads
  • Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics.
  • Provide feedback and requirements for digital products from customers to digital Product Management

    4. System and Process Expertise:

    • Serve as a Key User for the technical systems (i.e., P.O.S., Subscription Management Process), possessing in-depth knowledge to provide effective initial support to customers and sales.
    • Maintain close coordination with internal digital departments to ensure swift issue resolution and support.
    • Possess in-depth knowledge of internal systems and processes.
    • Possess and continuously develop knowledge about digital products, the organization, and business processes to support the Regional Organization (i.e., Sales).
    • Provide operational support to the Regional IOS Coordinator in all DSC-related activities.

    Your Profile

    Qualification, Experience, Behaviours & Skills

    • Technical background with hands-on experience, preferably with Krones lines, or a degree in Business Informatics, Business Administration or a related field.
    • Team player with the ability to work effectively in a connected environment.
    • Ability to identify up-selling opportunities.
    • Strong organizational skills and attention to detail.
    • Excellent communication skills and the ability to actively maintain customer relationships.
    • Strong command of English
    • Ability to work with diverse cultures
    • A working knowledge in SAP

    Your application

    If you're captivated and envision yourself as the perfect match for the role, don't hesitate to apply using the link provided below!

    Apply