Technical Account Manager

  • Nairobi, Kenya
  • 2025-0879
  • Full-time

The Technical Account Manager contributes to the organizational goals by managing the project and taking responsibility for the effective control of the critical areas, namely, scope of works, timelines, financial costing and quality workmanship and ensures high performance standards in meeting the deliverables of the project. He/she is also responsible for liaising with the customer and internal stakeholders to ensure that projects are delivered as per planned timelines.

Your Tasks

  • Form an integral part of the Krones East Africa team in promoting field sales of after sales products (spare part kits, rebuild/exchange programs, KIC, retrofits, SIPS, LDS, Audit/overhauls and SLA’s) to all customers as well as making sure that after sales targets are achieved.
  • Promote after sales service sales proactively by advising customers on after sales products and constantly following up with them
  • Support the after sales coordinators with creating opportunities and maintaining the CRM system.
  • Liaise with clients regarding after sales products, enquiries, provide solutions of items specified
  • Proactively follow up on quotations and clarify with customers all technical and commercial aspects in detail
  • Provide weekly, monthly and quarterly forecasts for order intake and turnover
  • Handling and execution of after sales projects such as but not limited to audits and overhauls
  • Be involved with special projects through assisting in the coordination of internal and external communication with the client
  • Travel to specific client locations and perform product presentations, provide technical expertise, advice solutions regarding after sales products
  • Attend customer and relevant project meetings
  • Initiate received orders and build the client relationship by keeping them informed of the status of their orders and ensure deadlines are met
  • Support and advise customers in all their needs and issues and offer solutions as well as follow up and monitor them to successful completion
  • Facilitate communication between internal departments and the customers, monitor and follow up on all client concerns relating to after sales products as well as closing out of orders by ensuring customer satisfaction.
  • Organization, planning and validation of all technical activities and tasks in collaboration with the client’s personnel where appropriate.
  • Cost control of the project 
  • Claim and reclamation management
  • Spare and wear parts management in relation to projects
  • Co-ordinate all communication between Krones EA, Krones AG and the client
  • Manage maintenance contracts
  • Manage key account customers
  • Manage new machine installations and commissioning, overhauls, retrofits, audits
  • Ensure that projects are effectively monitored, checked, documented, and correctly verified
  • Responsibility for achieving project targets i.e., contract conditions, customer satisfaction, budgetary control profitability and timelines. Pro-active Management of receivables and ensuring customers pay for invoices as they fall due.
  • Pro-active Management of receivables and ensuring customers pay for invoices as they fall due.

Your Profile

  • Knowledge in project management principals and techniques
  • Knowledge of Krones technology and its range of equipment is an added advantage
  • Exposure to complex projects
  • Higher National Diploma or University Degree in Engineering/Project Management
  • 5 years’ experience in similar role and preferably in similar or related industry.
  • MS Office – Word, Excel, PowerPoint, Project
  • Experience in SAP
  • Self-motivated, independent, solution orientated, deadline driven individual with strong time management skills.
  • Strong analytical ability, attention to detail and strategic thinker
  • Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
  • Ability to build mutually beneficial relationships with all levels of management and technical clients, both internally and externally
  • Proven experience in creating and managing project plans, monitoring timelines, resources, and address problem areas
  • Ability to perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
  • Ability to work in a high volume and intense working environment
  • Client focused
  • Excellent administration skills and time management
  • Project leadership and mentoring skills to colleagues and clients
  • Ability to navigate different challenges and find creative solutions to overcome the challenges.
  • Strong written and oral communication skills in English
  • Solid problem-solving skills and ability to focus on both strategically and tactically to achieve business goals.
  • Entrepreneurial attitude, strong analytical and strategic thinking, negotiation skills, authentic and target-oriented 
  • Excellent understanding of financial concepts, process, and procedures
  • Highly motivated to analyze complex matters and provide possible solutions.
  • Pragmatic “can-do” attitude and “hands-on” approach to achieve the targets
  • Able to travel both domestic and foreign
  • Possess a valid passport

Your application

If you meet the above-mentioned qualifications send in your application on or before 24th July 2025

Apply