KEA_TECHNICAL ACCOUNT MANAGER

  • Nairobi, Kenya
  • 2025-0972
  • Full-time

The Technical Account Manager contributes to the organizational goals by supporting the customers to manage their operations in an efficient manner and assisting them to get value from their machines by monitoring utilization, line efficiencies and output.  He/she is also responsible for liaising with the customer and establishing their spare parts, service, operating supplies and training needs then ensuring that those needs are met in a timely and satisfactory manner.

Your Tasks

  • Manage key account customers.
  • Promote aftersales proactively by advising customers on aftersales solutions and constantly following up with them to successful completion.
  • Support the aftersales coordinators with creating opportunities and maintaining the CRM system.
  • Proactively follow up on quotations and clarify with customers all technical and commercial aspects in detail
  • Jointly planning for interventions with the customer, mobilizing internal resources and ensuring that interventions are conducted in a timely and efficient manner.
  • Pro-active management of receivables in collaboration with the sales team, and ensuring customers pay for invoices as they fall due.
  • Provide monthly and quarterly forecasts for order intake and turnover in collaboration with the sales team
  • Handling and execution of aftersales Projects such as but not limited to audits and overhauls
  • Be involved with special projects through assisting in the coordination of internal and external communication with the client
  • Travel to specific client locations and perform product presentations, provide technical expertise, advice solutions regarding aftersales products
  • Attend customer and relevant project meetings
  • Initiate received orders and build the client relationship by keeping them informed of the status of their orders and ensure deadlines are met
  • Ensure that customer orders are processed and delivered to customers satisfaction
  • Organization, planning and validation of all technical activities and tasks in collaboration with the client’s personnel where appropriate.
  • Manage reclamations for new machines
  • Co-ordinate all communication between Krones EA, Krones AG and the client in collaboration with the sales team
  • Manage maintenance contracts
  • Ensure that projects are effectively monitored, checked, documented, and correctly verified.
  • Responsibility for achieving project targets i.e., contract conditions, customer satisfaction, budgetary control profitability and timelines.

Your Profile

  • Knowledge in project management principals and techniques
  • Knowledge of Krones technology and its range of equipment
  • Exposure to complex projects
  • Strong verbal and written skills
  • Higher National Diploma or University Degree in Engineering/Project Management
  • 5 years’ experience in similar role and preferably in similar or related industry.
  • MS Office – Word, Excel, PowerPoint, Project
  • Experience in SAP
  • Self-motivated, independent, solution orientated, deadline driven individual with strong time management skills.
  • Strong analytical ability, attention to detail and strategic thinker
  • Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
  • Build mutually beneficial relationships with all levels of management and technical clients, both internally and externally
  • Creating and managing project plans, monitoring timelines, resources, and address problem areas
  • Perform varied work assignments and constantly prioritise workload by ensuring that deadlines and clients expectations are met or exceeded where possible
  • Ability to work in a high volume and intense working environment
  • Client focused
  • Excellent administration skills and time management
  • Project leadership and mentoring skills to colleagues and clients
  • Ability to navigate different challenges and find creative solutions to overcome the challenges.
  • Strong written and oral communication skills in English
  • Solid problem-solving skills and ability to focus on both strategically and tactically to achieve business goals.
  • Entrepreneurial attitude, strong analytical and strategic thinking, negotiation skills, authentic and target-oriented 
  • Excellent understanding of financial concepts, process, and procedures
  • Highly motivated to analyze complex matters and provide possible solutions
  • Pragmatic “can-do” attitude and “hands-on” approach to achieve the target
  • Perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
  • Ability to work in a high volume and intense working environment
  • Solution orientated and results-driven
  • Professional liaison with all levels of management and technical clients, both internally and externally
  • Client-focused
  • Strong administration skills
  • Strong leadership and mentoring skills to colleagues and clients
  • Able to travel both domestic and foreign 
  • Possess a valid passport

Your application

If you meet the above-mentioned qualifications send in your application on or before 7th August 2025

Apply